FilKhedma partnerships
Your customers. Your brand. Our service network.
A partnership layer that helps you offer, manage or outsource home and facility services, backed by vetted people, our own technology and structured operations.
- 215K+ orders fulfilled
- 29+ partners
- Cairo, Alexandria and North Coast
You keep the customer relationship.
We run the service layer.
One partnership, an entire operating layer: sourcing, dispatch, quality and reporting, built around your customer journey.
- PPeopleVetted service professionals across a broad service network.
- TTechnologyBooking, dispatch and service management built around the customer journey.
- OOperationsStructured delivery, quality controls and partner visibility.
Where FilKhedma fits into your business
Four partnership routes, depending on your customer journey and operational need.
Property and communities
Keep homes, units and communities maintained.
We deliver maintenance and cleaning to residential units in compounds and gated communities on behalf of developers and property managers, including short-term rentals, for well-managed assets and happier residents.
Installation and after-sales
Extend your product experience beyond the sale.
A trusted “white glove” service for brands and sellers, handling professional installation and ongoing maintenance of home appliances on your behalf to strengthen retention and brand trust.
Digital and embedded
Put services directly inside your customer journey.
We integrate our services with digital marketplaces and e-commerce platforms through API, so you can offer quality home services under your own brand and expand your portfolio.
Facilities
Outsource recurring service needs with visibility.
Hand over your recurring cleaning and maintenance to one accountable partner, with structured delivery and reporting you can track.
What the partnership can unlock
The value isn’t just the service itself. It’s the capability you gain without building the full operation.
Add value
Give customers services that complement your core offer.
Simplify
Reduce the operational work required to deliver those services.
Scale
Access an established network rather than building one from scratch.
Protect
Support a consistent experience across the customer journey.
Extend
Create an ongoing service relationship beyond the initial transaction.
Consolidate
Use one partner across multiple service categories and locations.
Partner KPI lensService coverage · Service volume · SLA and appointment performance · Customer experience · Cost-to-serve
How it works
From partner setup to service reporting. The exact touchpoints are designed around your existing customer journey.
1
Partner setup
We agree the scope, pricing, service standards and SLA.
2
Service request
A customer, tenant or business submits a request.
3
Smart dispatch
The right service professional is assigned to the job.
4
Service delivery
The service is delivered and customer feedback is captured.
5
Quality control
Completion checks and feedback reviews on every job.
6
Reporting and visibility
Service performance and partner reporting, built around your KPIs.
Flexible integration: direct request handling, digital integration or a managed B2B model, depending on the partnership.
Built around trust, consistency and convenience
A partner-facing operating layer designed to make service delivery easier to manage, with 94 services across the current partnership portfolio.
Vetted network
A rigorous hiring process tests technical and soft skills, and every professional passes background and security checks.
Appointment-hour service
Technicians are expected to arrive within the agreed appointment hour.
Quality control
Service completion and customer feedback are monitored throughout, with supervision on site.
Reporting and visibility
Partner reporting built around activity, service performance and agreed KPIs.
Clear preset prices
A clear price list for every service, agreed up front. Materials are priced separately.
One partner, many services
Cleaning, maintenance, installations and more, across three cities.
A service network already operating at scale
- 📍 Cairo
- 📍 Alexandria
- 📍 North Coast
Partners that trust us to deliver
Our portfolio spans property, retail, technology, services and brands.
- Uptown Cairo
- Emaar
- Mahgoub
- Capital Group Properties
- Mivida
- Abdel Aziz El Sallab
- e&
- Careem
- Elaraby
- Marina
- Amazon
- Orion
- OPEX
- RHI
- Ahmed El Sallab
- GS1
- GROHE
- Mostafa El Sallab
- G Express
- Alburouj
- City Edge Developments
- Raya
City Edge is thrilled with the positive impact our partnership with FilKhedma has had on our unit owners’ lives.
GROHE is grateful for your commitment to this partnership. We believe it will pave the way to more remarkable initiatives, achieving our mutual goals faster and more efficiently.
Services our partners use
One partner for maintenance, cleaning and more.
Maintenance
- Carpentry
- Electricity
- Plumbing
- AC maintenance and installation
- Repairs, including fans, surveillance cameras and intercoms
Cleaning
- Regular cleaning
- Deep cleaning
- After-construction cleaning
- Move-in cleaning
- Carpet cleaning
- Furniture cleaning
Other services
- Home appliance installation
- Ceramic installation
- Pest control
- Painting
- House finishing
Let’s explore the right model
Start with the business need, and we’ll design the service model. A 30-minute working session is enough to map the customer journey, service scope and operating model.
- What are you trying to solve?A service gap, a customer experience challenge, an after-sales need or a recurring operational requirement.
- Who is the customer?Residents, tenants, shoppers, appliance buyers, businesses or your own teams.
- What should FilKhedma own?The service layer, the operations, the digital journey, or a combination.
Let’s build the partnership
Book a 30-minute working session with our commercial team.
Call: +20 120 333 7489
Email: omarh@filkhedma.com
Partnership questions, answered
Everything you need to know before you get in touch.
There are four routes: property and communities, installation and after-sales, digital and embedded (API, marketplace and white-label), and facilities. Many partners combine more than one.
You do. You keep the customer relationship and your brand, and FilKhedma runs the service layer behind it: sourcing, dispatch, quality and reporting.
Through direct request handling, digital integration via API, or a managed B2B model, depending on the partnership and your existing customer journey.
Partner reporting is built around activity, service performance and agreed KPIs, such as service coverage, volume, SLA and appointment performance, customer experience and cost-to-serve.
We currently operate in Cairo, Alexandria and the North Coast.
Call us on +20 120 333 7489 or email omarh@filkhedma.com to book a 30-minute working session. We’ll map your customer journey, service scope and operating model together.
Quality services, simplified
Tell us about your business and we’ll design a service model around your customers.